Pondok Naples UbudGuest services · Petulu, Ubud

Guest service

Cabin help

Towels, linen, water, housekeeping and anything that needs fixing.

The work desk and kettle station inside a cabin, with the bed to one side and the doorway opening onto the veranda

Tell us what would make your stay more comfortable. We handle the everyday things ourselves, and when something in the cabin needs attention we get the right person to it.

What we arrange

Ask about cabin help

Your cabin, practically

Your wooden cabin sleeps two and sits on the ground floor beside the garden.

Inside your cabin

Air conditioning, private bathroom with shower and bidet, toiletries, television, work desk, electric kettle, free Wi-Fi, sheltered veranda and a garden view.

Shared with the other three cabins

Outdoor swimming pool, tropical garden, covered terrace and on-site parking.

Pondok Naples sits in a working village next to farmland. You will hear birds, insects, roosters and ordinary village life, especially early in the morning. That is part of staying here rather than in a resort.

Wi-Fi
Network “Pondok Naples Ubud”, password 12345678.
Check-in and checkout
Check in from 14:00. Check out by 12:00. Ask us if you want to leave later and we will tell you what is possible that day.
The pool
The pool is there for you throughout your stay. There are no fixed hours, only the reasonable ones. Use it when it suits you and keep it calm enough that the other cabins are not disturbed.
Drinking water
Available on site from our self-service convenience store.
Your cabin key
Lock the cabin whenever you leave the property and keep the key with you rather than in a bag left somewhere. A lost key means changing the lock, and that cost is passed on, so it is worth a moment of care.
Housekeeping
Between 08:00 and 12:00. Tell us if you would rather we came at a particular time, or skipped a day.
Smoking
Pondok Naples is entirely non-smoking. That covers the cabins and the whole property.
Quiet hours
No fixed curfew. Four cabins share one garden, so the rule is simply that nobody should be kept awake by anyone else.
Contact us
WhatsApp +62 812-4643-5921, day or night. Text rather than call, it is the fastest way to reach us.
Doctor and clinic
Celcius Medical Care in Ubud, WhatsApp +62 813-3915-7979. General practice, vaccinations, IV infusions and lab work, with home and on-call visits.
Power or water outage
Message us on WhatsApp and we will deal with it.
Celcius Medical Care — all locations

Fire and evacuation

  • Get everyone out first. If there is a fire, leave the cabin and leave the property. The assembly point is on the road directly in front of the building. Walk, do not run, help anyone who needs it, and stay at the assembly point so we can account for everybody.
  • Call for help. Contact the emergency services, then message the property on WhatsApp at +62 812-4643-5921 so we can get there and open up for the fire service.
  • Only tackle a fire if it is small and you are safe. If the fire is still small and you can reach it without putting yourself between the flames and the exit, use the fire extinguisher, or smother it with a blanket to cut off the air. A pan fire, a bin, a single appliance. Anything larger than that, or anything you are unsure about, leave it and get out.
  • Never go back inside for belongings.

General requests

Use the button on a service page wherever one fits. This is for anything not covered elsewhere. Write the message in your own words — it helps if you include the following.

  • Cabin
  • Service or request
  • Preferred date
  • Preferred time
  • Number of guests
  • Details
Send a general request