Guest service
Essentials
Toiletries, adaptors, SIM cards, cash, pharmacy and a doctor.
Forgotten something, or need to sort out cash, a SIM or a pharmacy? Ask us before you make a special trip. We can usually lend it, pick it up, or tell you exactly where to go.
What we arrange
AvailableToiletries
Toothpaste, sanitary products, sunscreen, insect repellent.
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AvailablePlug adaptor or charger
Borrow one rather than buying another you will leave behind.
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AvailableUmbrella
Borrow one on the way out, drop it back when you return.
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RecommendedSIM card or eSIM
Pointed to a proper mobile shop, with advice on which suits your phone.
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RecommendedCash and ATMs
Which machines nearby are worth using, and which changers are legitimate.
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RecommendedPharmacy help
Directions or transport to a pharmacy we trust.
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- Available
Doctor or clinic
Celcius Medical Care in Ubud, who can also come to you.
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AvailableLost property
Left something in the cabin, by the pool or in one of our cars.
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General requests
Use the button on a service page wherever one fits. This is for anything not covered elsewhere. Write the message in your own words — it helps if you include the following.
- Cabin
- Service or request
- Preferred date
- Preferred time
- Number of guests
- Details